According to a report by The Scranton Times-Tribune, a 53-year-old man had stopped at a drive-up ATM to get cash when he was accosted by another man with a knife, which the victim shortly found pressed against the back of his neck.
When the attacker demanded money, the victim asked him to be patient while he entered his information into the ATM.
Then he floored the accelerator, speeding away with the robber hanging onto his car, police told the Times-Tribune.
The victim escaped with only a slight laceration, the article said. Police are now seeking a badly bruised man in tan Carhartt overalls with skidmarks.
Fairshares ATM has a FREE solution for all automated teller machines that must be a compliant ATM machine and upgraded to the new ADAAD American Disabilities Act . All current ATM Machines must be compliant as of March 15, 2012. Under the current Department of Justice (DOJ), Americans with disabilities Act laws. All automated teller machines must have braille decals along with audible headphone jacks with the proper audio as outlined in the ADA. Fairshares offers free ADA upgrade kits to qualified customers that have a Triton, Tranax, Hyosung, WRG, Hantle, Tidel, Genmega or Cross ATM machine. Contact us even if you have been told your atm cannot be upgraded.
According to an article by the Pittsburgh Post-Gazette, a Pittsburgh-area man has filed federal lawsuits against at least seven banks claiming that they don’t conform to audio requirements.
Attorney Bruce Carlson, who filed the suits on behalf of Robert Jahoda, told the Post-Gazette, “Many large banks enacted voice enabling [in their ATMs] well in advance of the formal effective date of the law,” and those that didn’t should be compelled to do so, he said.
Neil D. Bassi, president of Charleroi Federal, one of the banks being sued, said the bank had hired vendors to make the changes needed for voice enabling. However, in an email to the Post-Gazette, he said that “overwhelming demand” for the services pushed the completion date to the end of April.
In the report, analysts forecast a combined annual global growth rate of 6.7 percent from 2011 to 2015, driven by strong economic growth in developing countries. Growth is marked by the introduction of innovative ATM features to meet evolving market demands. Key vendors in the space include Triton Systems of Delaware LLC, Diebold Inc., NCR Corp., and Wincor Nixdorf AG, the study said.
“The changing habits of bank customers are influencing the emergence of a cashless society and a self-service model that is gaining immense popularity,” said an analyst from the TechNavio hardware team. “Further, the rise of branchless banking is likely to increase the significance of ATMs for banks because the real estate costs and the cost of operating a branch network have become very expensive in urban areas.”
According to the report, the strong and continuous economic growth of developing countries in the Asia-Pacific region is a significant component in the expansion of the global ATM market. By 2015, the APAC region will account for huge number of new installations and China will be the largest ATM market, the study said.
If you are an ATM Operator, an ATM company or a retail merchant operating one or many ATM machines, these new requirements will affect every active terminal in your ATM portfolio or retail location.
Today I’m going to tell what you need to know about these upcoming changes and how it will impact your business.
Starting on March 15, 2012 customers with disabilities should find using an ATM easier than ever before. Regardless of whether you agree or disagree with this new ADA requirement your ATMs must be in compliance by March 15th.
Some ATM machines may require that you make enhancements to the way your customers physically access and interact with your ATM machines. Some of the new design standards and requirements include:
All ATMs must be speech enabled to service visually impaired customers. This may require a 3.5mm female jack be accessible for head phones.
Visibility from 40″ above the center of the floor in front of the ATM, characters on the screen must be in San Sarif font. A minimum of 3/16″ high and must contrast with their background.
Braille Instructions to initiate the aforementioned voice guidance feature must also be provided.
Function keys must be designed to contrast visually from their background surfaces.
Input device controls must be tactically discernible, meaning the key surfaces must be raised above the surrounding surfaces.
Keypads must be arranged in an ascending or descending layout. The enter key should be marked with a raised circle, the clear key with a raised left arrow, and the cancel key should be marked with a raised X. The add value key should be marked with a raised plus sign and the decrease value key should be marked with a raised minus sign.
If your location has multiple ATMs the most accessible ATM must meet these new 2012 ATM standards. However, the law requires the terminal inside a location and one outside the same location be considered two separate locations. In cases like these both must be compliant.
These laws will be applied to all lobby and walk up thru-the-wall ATMs. There will be no safe harbor granted for existing units and no grandfathering of currently deployed machines.. While there are many ATM operators and banks taking a “wait and see” attitude this could potentially be a costly proposition as any ATMs that don’t meet ADA standards by the 2012 deadline could result in a civil penalty of up to $55,000 for a first offense and double that amount for subsequent offenses.
ATMDepot suggests you take this opportunity to inventory your existing ATMs and record the manufacturer, model number, and year manufactured. It would also be wise to note each terminals software and speech capabilities.
If you need help, we suggest you check with your respective vendors for more details regarding upgradability and cost. ATMDepot is able to offer several upgrade kits and exceptional pricing on new replacement ATMs in cases where you need to upgrade or replace entire machines (generally older ATM models) in order to be compliant.
Be especially careful of used or previously refurbished ATM machines at this time as there are a lot of non-compliant machines on the market that cannot be setup. Make sure the ATM you plan to purchase, especially if it’s used or refurbished, is already completely upgraded or compliant with new ADA standards. All new machines shipped from ATM manufacturers today come fully ADA compliant.
You can find more information about the ADA standards for 2012 at ada.gov
The Final Rule was published in the Federal Register on Sept. 15, 2010; the 2010 ADA Standards take effect March 15, 2011, and have aMarch 15, 2012, compliance date. During the interim period, on or after Sept. 15, 2010, and before March 15, 2012, an ATM owner must comply with either the 1991 ADA Standards or the 2010 ADA Standards for new construction and alterations. On and after March 15, 2012, an ATM owner must comply with the 2010 ADA Standards for new construction and alterations.
The DOJ’s new ruling focuses on the accessibility of the input and output controls at the ATM, including some of the following:
• Voice guidance
• Height and Reach
• Numeric Keypads
• Function Keys
• Display Screen Sizes
• Braille Instructions
• Privacy Screen Rendering
• Equal Services Accessibility
Contact FairShares ATM for more info.]]>
Mitek Systems said this morning it has been granted four new patents from the U.S. Patent and Trademark Office for its popular “Point, Shoot and Deposit” mobile deposit technology.
The new patents broaden the protection on the company’s original patent for mobile deposit granted in August 2010. The technology allows individuals to use the camera on their smart phones to photograph, then deposit checks from anywhere, and is compatible with iPhone, BlackBerry and Google Android devices.
The company, which provides white-label technology to a number of vendors for resale of its mobile deposit solution, is now waiting for patent protection on its Mobile Photo Bill Pay technology.
The Mitek mobile deposit technology is currently used by NCR; BankServ (formerly NetDeposit); RDM Corporation; 3i-Infotech (formerly J&B Software); Fiserv; Jack Henry & Associates; FIS; Wausau Financial Systems; CheckAlt Payment Solutions (formerly Skyline’s DirectFED); Secure Payment Systems, Bluepoint Solutions; VSoft and Ensenta.
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While the investigation continues into how thieves managed to steal funds from consumers’ debit card accounts by tampering with PIN-pad terminals at 80 outlets of Michaels Stores Inc., payment-security experts say many merchants’ terminals probably remain exposed to similar sophisticated attacks.
The Irving, Texas-based national crafts-store chain revealed on May 5 that crooks had tampered with at least 90 of its payment terminals in stores in 20 states. The company also says some credit card account numbers may have been exposed in the attack.
The tampering reportedly began as early as February or March, and in early May law-enforcement authorities and banks contacted Michaels about unauthorized ATM withdrawals from accounts of consumers who had made purchases with debit cards in its stores earlier this year.
Michaels has released no details about how the breach occurred, but a spokesperson tells ISO&Agent Weekly that the number of affected customers’ debit accounts is holding steady at “fewer than 100.” The company says it is working to replace all affected terminals by the end of the month and believes all transactions conducted now at Michaels stores are safe.
But many questions remain for merchants whose payment terminals supposedly were designed to prevent such breaches.
All U.S. payment terminals certified by the Payment Card Industry Security Standards Council are designed to be tamper-resistant, the organization says. Moreover, the council’s PIN Transaction Security standard dictates that all payment terminals have strong physical and logical security, including elements to determine whether someone has tampered with terminals, a council spokesperson says.
The council in 2009 also released recommendations and guidelines to guard against illegally skimming card data from payment terminals, but the organization has acknowledged that thieves are pursuing new approaches to stealing data at various points in the payment cycle.
Advanced data-encryption systems and upgraded payment terminals are useless against criminals who have devised new ways to capture data in terminals as cards are swiped, Jose Diaz, director of technical and strategic business development for data-security firm Thales e-Security Inc., tells ISO&Agent Weekly.
And while it is impossible to protect against unknown new tampering schemes, many merchants still lack basic processes to determine whether terminal tampering has occurred, Diaz says.
“Fraudsters have become very sophisticated at taking payment terminals apart and figuring out ways to capture payment card data and PINs,” he says. And while no expert can imagine what these criminals will think of next, “there is a major gap in the fact that most merchants lack solid processes for securing terminals so thieves can’t get their hands on terminals in the first place.”
Some merchants have “locked down” terminals to make them difficult to remove from stores, Diaz says. But many merchants’ terminals are not securely bolted to counters, so they are relatively easy to remove from the store overnight without detection, he contends.
“A lot of the security surrounding payment terminals has to do with protecting access to terminals after hours and by the wrong people,” Diaz says. He suggests merchants could “do a lot more” to ensure no one tampers with their terminals.
“Payment-terminal security is a very comprehensive task, and it’s more than just assuming the terminal cannot easily be broken into,” Diaz says. “The challenge is installing terminals in such a way, and in locations, that they cannot be accessed by criminals. And the other element is installing terminals in such a way that if they are attacked, it will be detected somehow by cameras or other security or tracking systems.”
Merchants can secure equipment in their stores by creating routines to check terminals to search for signs of tampering and by training personnel to look for unusual activities surrounding payment terminals.
“It may be impossible to completely prevent fraud, but there is a lot merchants can do in their basic store setups and routines to prevent it,” Diaz says.
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Merrick Bank Corp. has signed on to offer Secure Vault Payments to merchants through its ISO network, and sources say the fledgling payment method may become available to 17 million consumers before the end of this month and to 50 million by year’s end.
When consumers click on a Secure Vault Payments button on a retailer’s website, a switch takes them to their own bank’s Web page to complete the transaction over the automated clearinghouse network. After they make the payment on their bank’s site, the system takes them back to the merchant’s site for confirmation. The process does not expose the consumer’s personal information to the retailer.
NACHA, the electronic payments association that sets ACH rules, is working with Denver-based eWise Systems USA Inc. to offer Secure Vault Payments.
“NACHA’s blessing and impetus” are bringing “credibility and structure” to the technology, convincing Merrick to become an early adopter, says Charles S. Crawford, senior vice president of business development for the South Jordan, Utah-based bank’s Merrick Merchant Services unit.
“We’ve seen a lot of interest from both ISOs and merchants” in Secure Vault Payments, adds Travis Soto, Merrick assistant treasurer and a key player in the deal to begin offering Secure Vault Payments.
In November, U.S. Bank, the nation’s fifth largest bank, became the first major consumer bank to modify its technology platform to accommodate Secure Vault Payments, the bank said in press releases.
U.S. Bank plans to complete preparations for the technology and make it available to its 17 million customers this month, says Soto.
Other major banks have committed themselves to offering Secure Vault Payments but have not announced their intentions, says Dean Seifert, eWise senior vice president, network and business development. Their participation will make the technology available to 50 million consumers by year’s end.
Systems that work the same way as Secure Vault Payments account for all online debit purchases in Canada, 60% of online purchases in the Netherlands, 60 million transactions annually in Columbia and a large number of transactions in Germany over the last three years, Seifert says.
Seifert says eWise has not been involved with those efforts abroad but has set up shop in the United Kingdom to bring the system there.
The eWise staff is working on standards that Seifert expects will enable American banks and merchants to make Secure Vault Payments transactions across the border by the end of the summer.
In the United States, the technology has a “long history,” Seifert says. NACHA has been aware of it for 10 years, had a prototype more than three years ago, started testing with universities and municipalities more than two years ago, and began promoting it heavily a year ago, after joining forces with eWise, he says.
The information-technology projects necessary for consumer banks to accept the Secure Vault Payments switch can require a year or more to complete because of backlogged work, says Crawford.
Soon, consumer banks will be touting the technology to the public, according to Seifert, because they will receive a cut of the margin on each transaction. Once consumers learn about the technology, they may take an interest, sources say.
“For a certain type of consumer concerned about online security, it may be worth adopting,” David Fish, a senior analyst for Maynard, Mass.-based Mercator Advisory Group Inc., says of the technology.
Consumers also benefit because Secured Vault Payments transactions require an average of 15 seconds, compared with about a minute to enter credit card data on a site, Seifert says.
How much merchants would pay for such transactions has not been established because the technology has not become widespread, sources say. However the fees appear likely to fall short of credit card fees, especially on big-ticket purchases, sources say. Payments made with the technology to utilities and government agencies could be subject to fees of less than $1 per transaction, says Soto.
The Federal Reserve Board, which has proposed capping debit card interchange fees at 12 cents, could undercut Secured Vault Payment, he notes.
Merchants benefit because they transfer all of the charge-back risk to the consumer banks that authenticate the purchases. That could bring a sigh of relief for merchants on big-ticket purchases, Soto notes.
Getting the word out to merchants could fall to ISOs and agents, a process Merrick Bank says it is launching with its deal with NACHA and eWise.
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When the financial-services industry came together this year to oppose the Durbin amendment to the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, retail ATM deployers were ready to do their part with the help of the ATM U.S. Defense Fund.
The fund, formed by the ATM Industry Association, has attracted $260,000 in pledges since mid-February from ATM deployers, manufacturers, processors and sponsoring banks, says Tim Matthews, CEO of Grant Victor Inc., a Kaysville, Utah-based ATM deployer and supplier, and a volunteer fundraiser.
Some contributors have signed up for payment plans to make monthly or quarterly donations, and the fund has collected $56,000 of this year’s pledges so far, Matthews says.
This year, the fund has become part of a broad financial-services industry effort to shape the Durbin rules, says David Fish, senior analyst at Maynard, Mass.-based Mercator Advisory Group Inc.
“The anti-Durban side has really taken on the characteristic of ‘all hands on deck,” Fish says. “So this ATMIA effort is just one facet of a much larger picture.”
Breaking that facet into its component parts, a “good share” of the funds raised this year has come from deployers, but other members of the industry see the value of the collective action, too, Matthews says. “The fund’s for the whole U.S. industry,” he says.
Fundraising appears likely to continue because of the industry’s ongoing issues, Matthews says. The ATM Industry Association anticipates spending $380,000 this year to defend its positions on issues, according to the association website.
Among the more-immediate needs, the association is using the funding to try to convince the Federal Reserve Bank to rule under the Durbin amendment that ATM owners can choose among networks to route transactions over the network that pays the highest interchange fee, ATM Industry Association position papers say.
The fund also helps the association maintain a presence in Washington and work with the U.S. Department of Justice, the Federal Reserve Board and the new Consumer Financial Protection Bureau, and state and local government, the association website says.
The issues the industry has faced, from Hardin to Durbin, have convinced deployers and manufacturers to take collective action, Matthews says.
“They’re all coming together in a very unprecedented way,” he says of enthusiasm for the fund from many corners of the industry. “It’s exciting to see the amount of support.”
When the association started the defense fund in 2006, few ATM deployers could have foreseen the challenges that lay ahead.
Even after the fund was created, individual members of the industry worked on state and local legislative and regulatory issues, such as opposition to ATM surcharge caps, mostly on their own or in small groups, sometimes with association help, Matthews says.
It was not until 2010 that opposition to the Harkin amendment united the industry nationally. Sen. Tom Harkin, D-Iowa, had proposed capping ATM surcharge fees at 50 cents.
“That was a real grassroots effort” of ATM deployers reaching out to merchants, he says.
Deployers recruited merchants, Matthews says, by asking key questions. “ ‘How valuable is an ATM within your hotel, your convenience store or your grocery store,’ ” Matthews says deployers asked their customers. “And they all said, ‘It’s imperative. We need for our customers to have access to cash.’ ”
As merchants joined the industry in circulating petitions and firing off letters to their senators, a new collective consciousness emerged, Matthews says. “We became one voice working together for the same cause,” he contends.
Other issues that have helped galvanize the industry’s efforts include regulations decreed under the Americans with Disabilities Act. The industry is lobbying the Justice Department of for a five-year “safe harbor” to postpone meeting requirements dictating ATM heights for wheelchair access, raised symbols on keypads and headphone jacks for voice-guided instructions on using ATMs for the blind.
Meanwhile, deployers are assessing their ATM portfolios and are planning ways to comply the disability requirements by the March 15, 2012, deadline.
With an estimated 270,000 retail ATMs, even a full assessment–let alone full compliance–constitutes “a significant task,” Matthews says.
Newer ATMs meet the guidelines, but many deployers have a number of older machines still in the field. “Those take more time to upgrade, and there are costs associated,” he says.
Not every ATM is upgradeable, Matthews adds. “Here’s an ATM that’s been working fine all these years, and we’re talking about basically junking it,” he says.
Besides the disability requirements, the industry is continuing to petition the federal authorities to end the requirement that ATMs bear decals warning consumers of surcharges.
Vandals sometimes peel off the decals, and con artists occasionally remove them and file a frivolous lawsuit because of their absence, Matthews says.
Even in the absence of a decal, ATMs still display a screen warning of the surcharge.
Deployers often photograph the machines with the decals, but criminals can remove the decals at any time. That sort of unappreciated effort makes ATM deployers willing to part with “hard-earned dollars” to support the defense fund, Matthews says.
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